Privacy Policy
CC Gray Estates is a company registered in England and Wales, referred to as “CC Gray Estates,” “we,” or “us” in this policy.
Overview
Maintaining the security of your data is a priority at CC Gray Estates, and we are committed to respecting your privacy rights. We handle your data fairly and legally at all times and remain transparent about what data we collect and how we use it.
This policy applies whether you visit our offices, website, or use your mobile device and provides information about:
- How we use your data;
- What personal data we collect;
- How we ensure your privacy is maintained;
- Your legal rights regarding your personal data.
How We Use Your Data
CC Gray Estates (and trusted partners acting on our behalf) use your personal data:
- To provide goods and services to you;
- To tailor our website experience to your needs;
- To manage your registered account(s);
- To verify your identity;
- For crime and fraud prevention, detection, and related purposes;
- With your consent, to contact you about promotions and services;
- For market research to improve our services;
- To manage customer service interactions;
- Where legally required, such as in investigations by public authorities.
Marketing
We collect data directly from you when you use our website, mobile apps, or meet us in person. Additionally, we analyze your online browsing activity and responses to marketing communications to send relevant product and service updates. We use software and automated processing to optimize this process.
Promotional Communications
CC Gray Estates uses your personal data for electronic marketing (with your consent) and may send you postal mail about our latest offers and news.
You can opt-out of promotional communications at any time by:
- Changing your marketing preferences via [this link].
- Using the “unsubscribe” option in emails or “STOP” in texts.
- Contacting us through the channels listed in this policy.
Web Banner Advertising
If you visit our website, you may see personalized banner advertisements on other websites. These advertisements are powered by cookies placed on your device. You can disable cookies anytime—see our Cookie Policy for details.
Sharing Data with Third Parties
Our Service Providers and Suppliers
To provide services, we may share your data with trusted service providers (IT, delivery, marketing). These providers must follow strict data protection and security measures, using your data only for agreed-upon services.
Other Third Parties
We do not sell or rent customer data for marketing purposes. However, we may share your data with:
- Partners providing CC Gray Estates-branded services (e.g., mortgage companies) with your consent;
- Credit reference agencies for necessary card payments;
- Government authorities, regulators, law enforcement agencies, courts, and insurers where required by law.
International Transfers
To deliver services, we may need to transfer your data outside the European Economic Area (EEA). We ensure such transfers comply with data protection laws, using European Commission-approved standard data protection clauses. More information is available here.
Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy. The maximum retention period for personal data is typically six years.
What Personal Data We Collect
We may collect:
- Name, age, gender;
- Contact details (address, phone, email);
- Transaction history;
- Online browsing activity;
- Passwords;
- Payment details;
- Marketing preferences;
- Interests, survey responses;
- Location;
- Communications with CC Gray Estates;
- Publicly available data (e.g., social media posts).
Our website is not intended for children, and we do not knowingly collect data from them.
Protecting Your Data
We implement robust security measures, including:
- Data encryption;
- Cybersecurity assessments of service providers;
- Crisis management and cyberattack response strategies;
- Regular penetration testing;
- IT infrastructure security controls;
- Internal security policies and employee training.
Your Rights
You have the right to:
- Request details of personal data we hold about you (a statutory fee may apply);
- Request updates to incorrect personal data, free of charge;
- Opt-out of marketing communications at any time.
To exercise these rights, contact us via [this link] or:
- Call: 0203 648 6357
- Postal Address: 383 Durnsford Road, London, SW19 8EF
- Email: [email protected]
Legal Basis for Using Data
We collect and use data based on:
- Contractual necessity (e.g., fulfilling your purchase);
- Legitimate interests (e.g., fraud prevention, marketing);
- Legal obligations (e.g., responding to law enforcement inquiries);
- Your consent (e.g., sending promotional materials, processing cookies).
For further information, please refer to our Cookie Policy and Terms & Conditions.